Returns & refunds
Decorated goods are made to order. Here is what that means for returns.
Last updated Aug 2, 2026Custom-decorated items
Because every item is printed to order after you approve a proof, we can't accept returns for buyer's remorse on a correctly-produced order — the item was made specifically to your approved specification.
What we do cover
A misprint that doesn't match your approved e-proof (wrong color, wrong position, wrong item) is fully covered — we'll reprint at no charge or refund the order, your choice. Defective items (cracked barrels, non-functioning mechanisms) are covered the same way.
How to report an issue
Contact us within 10 business days of delivery with your order number and photos of the issue. We don't require the item be shipped back before starting a reprint — for defects, we may ask for a photo instead of a physical return.
Blank (undecorated) stock
If you ordered blank items with no imprint, standard 30-day return applies as long as the item is unused and in original packaging.